For any support related questions, contact us HERE
Which countries does SANDMARC ship to internationally?
Currently, SANDMARC ships to the countries listed in this link.
What is the shipping cost for US Orders?
For US orders, the standard shipping cost is FREE.
If you opt-in for FedEx Second Day option, the shipping cost is $19.99.
What is the shipping cost for international orders?
For international orders, the standard shipping cost is at a flat rate of $9.99
How long does it take to ship after ordering an item?
In the United States, standard free shipping: 3-5 business days and is shipped through USPS.
For international shipments:10-20 business days pending no customs delays.
For UK, Germany, Spain, Italy and France: 7-10 business days pending no customs delays.
Who handles customs, duties and taxes for international shipments?
All customs, duties and taxes are the responsibility of the customer.
As the taxes and duties vary by country, please check with your customs office for estimated cost.
SANDMARC Pole - Black & Metal Editions
Are the Black & Metal Editions waterproof?
Yes, they are waterproof and can be used for diving, surfing, etc. They are made from aluminum material that is rust-proof and waterproof.
What is included in the Black or Metal Edition package?
The package comes with the pole, removable tripod mount, thumbscrew and extra nut.
What is the difference between the Black Edition and Metal Edition poles?
The primary difference is that the Black Edition comes with a plastic thumbscrew and has an all-black finish while the Metal Edition comes with an aluminum thumbscrew and the mount/thumbscrew have a silver finish. Both come with an aluminum material tripod mount.
Can you disassemble and assemble the Black & Metal Edition?
Yes, you are able to disassemble them for cleaning purposes and assemble them back again. For full instructions on how to do so, please check this link: Video Tutorial
Do the Black & Metal Edition poles float?
As the poles are telescoping and can be dissembled, they do not float. We recommend purchasing the SANDMARC Floaty for having that feature.
SANDMARC Carbon Grip
Does the Carbon Grip float?
Yes, it floats your GoPro both with and without an LCD screen.
What is included in the Carbon Grip package?
The package comes with the grip, an aluminum tripod mount, plastic thumbscrew and a strap.
What are my payment options with SANDMARC.com?
You can either pay through paypal or through your credit card.
We accept Visa, Mastercard, American Express, and Discover.